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Stressed sales inside a Chinese toy market

Posted: Wednesday, August 22, 2007 10:14 AM
Filed Under:

GUANGZHOU CITY, China –

Zhao Xian Yong sat at his desk, surrounded by a mean-looking team of U.S. Special Forces soldiers and a heavily armed private contractor. A Black Hawk helicopter hovered overhead. "We are all under a lot of pressure," he told me, "it's bound to have an impact on business."

Zhao was a toy trader and the soldiers all models. His store was one of hundreds that line the corridors and alleyways of Yidelu, a warren-like toy wholesale market in China's Guangzhou City. He represents a factory in Donguan, close to the border with Hong Kong, where the model soldiers, each around eight inches tall, are made for a few dollars, but retail for several times that in the West.

VIDEO: Inside a wholesale Chinese toy market

Guangzhou is the capital of Guangdong Province in southern China, the country's toy-making hub. Nearly four out of every five of the world's toys are made in China, the majority of them in Guangdong. The province alone exports nearly $12 billion worth of toys a year and 1.5 million workers are employed in its more than 6,000 factories.

While the traders are clearly rattled by the latest product recalls in the United States, many trying to put on a brave face.

‘No need to worry’
Lin Wei Bin, who represents five factories, walked along rows of shelves straining under the weight of radio-controlled cars, boats and planes. "No need to worry," he kept telling me, pointing to a quality control sticker on some of the boxes. He admitted, though, that quality varies enormously.  "The stuff for export is generally better," he told me.

While nearby a woman selling racing games pointed to the stacks of boxes in her window. "Most break easily," she told me. "Cheap plastic, maybe one or two days." Thinking I was a buyer, her aim was to entice me to buy a more robust-looking game made out of metal that sat high on her stack.  She insisted it would last. "How many containers you want?"

The main part of Yidelu covers five floors of a scrappy, sprawling building containing every conceivable type of toy: Dolls, teddy-bears, model cars, games – you name it, they have it, some branded (and possibly fake), others not.

We'd visited to gauge the mood of the traders at a time when the China Toy Association was claiming that thousands of workers were losing their jobs, and criticizing the media (i.e. us) for exaggerating the problem. 

"The overwhelming majority are safe," insisted an uneasy man from the association. He said it was not just a question of export controls, but also import controls. In other words, it's your fault, too. 

NBC News/ Adrienne Mong
On the move in China's toy capital.

In the streets outside the main market, boxes piled on hand and bicycle-pulled trolleys leaned precariously as they were transported through narrow, crowded streets.

We looked for American buyers, but none were to be found. In one store, Bangladeshi buyers placed an order for remote-controlled helicopters, and a team from Venezuela negotiated for model cars. Were the Venezuelans happy with the quality of their toys, I asked.  They were a little embarrassed. "Well, I think so, yes," one of the buyers said, laughing.

Wild West atmosphere
China, and Guangdong in particular, really is the workshop of the world.

The wholesale traders represent factories, but they don't make the products. They know that not only does quality vary enormously, but you get what you pay for. There really is a Wild West atmosphere and attitude here, and a short visit to this bustling district underlines how difficult it is for Beijing to enforce standards and rules – freshly beefed-up in the wake of the latest scandals.

Mattel is credited with having some of the strictest oversight in the business. They found the problem toys, albeit belatedly. How many others are getting to the world's markets, imported by companies with less rigorous oversight? A visit to the Yidelu market is hardly encouraging.

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Comments

Boycott everything made in China, including the simpsons cookies they are selling at 7/11!
My concern is how far do these types of issues extend into other areas such as vitamin products etc.  Also, as major UK and US companies move manufacturing of critical technologies such as aerospace products will there be tragedy looming in our skies?
The song goes "When will they ever learn..." It is the same old story "you get what you pay for". Outsource to the cheapest labor force like China that has no quality control and then act dumb when they find poison in the food, lead paint on the toys plus quality control in China and when they get to the USA is non-existent. Profits and lack of concern about human life is todays manufacturing credo. Steal jobs from USA workers - steal profits from USA manufacturers - and the CEO's get their enormous salaries because they 'saved money'. shame on all of them.
If I currently had a small child, I would be checking every single label to insure that nothing I brought for my child (toys, clothes, jewelry)came from China, because the risk of getting something toxic is too great.  I no longer buy any personal care items or anything edible in the Dollar Stores for the same reason.  It's better to pay a bit more for something that is (hopefully) safe.  It's just so sad that our country has degenerated to buying almost all of our goods from a country that seemingly has no safety standards for its own citizens, let alone ours.

And yes, the fault lies both with China AND the US.  Nevertheless, it's time to raise our standards and say no to potentially toxic items.  

Yes, the old adage is still good:  Buy American (if you can find it.)
One more concern:  the food imported from China.  I have heard that the fish and shellfish we eat comes from there and has toxins in it (mercury?)  I don't know the full story but it's very concerning, ESPECIALLY since we have wonderful fish and seafood of our own in the US.  Do we really need to import it from China?  
buyer berware. its the US companies responsibility for quality control, not China. come on you get what you pay for. hey US companies - your name is on it and you are backing it. you dont inspect it or check it, its your fault. dont finger point. hire some quality control people to check this stuff at the docks. then you wont be embarrassed and shoulder the recall costs and the bad press. shame on you mattel. only when people get sick, complain or pets die do companies test the product. sad.
US Brand companies that are selling Chinese made products, have exported the design, the engineering, and the manufacturing of their goods to China - all to save a buck.
You'd think they would at least preserve the Quality Control jobs in the US - to save their reputation.
I guess now, at least, US public relations jobs will get some business.......  
I travled in China, I worked with a Hong Kong mfg. of toys.  Work conditions and work stardards were uppermost in their minds when implementing a manufacturing environment and production line.  I would have my children work in their factory to learn respect, productivity, selflessness and commitment to family.  The Chineese have come a long way in a short time.  They deserve the opportunity to improve, learn and change to come up to the rest of the worlds standards.  Their culture is changing and adapting, give them a chance to prove their commitment to excellence.
I agree with most of the statement i have read save one.The Chinese are not stealing American jobs it is the American companies that are throwing American jobs at them. They are the ones who go to china and give them work.All this to save money!!But how much will they save once all the LAW SUITS  get into court? Part of the problem is labor and one toy maker made a comment the it is 23% cheaper because of taxes to buy in china.Well we can work with that, what if the government backed off on the taxes would they go back to the U.S. to produce their products??The way i see it if the government backed off and the jobs came back we would have that many more people employed here at home paying taxes and buying what ever they need and paying the sales tax it should more than overcome what the government gave up in the first place.The products would be safer people would be working and spending, that sounds like a winner to me. But i am not an economist.As for food why can't we get it from Mexico? Even if we had to invest in Mexico to get them started. Mexicans would have jobs they would have no reason to cross the border. And our food source is much closer where it would cost less to transport and we could do inspections in the field. That would here again create jobs for Mexico and the U.S. It would go a long way to ease stress along the border and here again i see it as WIN WIN for Mexico and the U.S.Why even the Chinese are building a car plant in Mexico to use less expensive labor costs and ship the cars to us  .if they can see it from china why can't we see it from here??we help a neighbor and ourselves because we can control what we get because we can be their from beginning to end. And i bet that the Mexican government would be willing to pay our inspectors for us to get the jobs in Mexico. OR AM I NUTS??
No problem here, my stock is up,I am getting great returns on my investments in china + I hire labour at a profitable rate from Mexico to work in my business.
Life is good in America
We all vote with our dollars.  If you go to Wal-Mart and buy something made in China because it's less expensive.  You are part of the problem too.
in response to keith in NYC, are you kidding. if china want's our business let them take care of quality control. china never takes any responsibilty, it's always the other guys fault.
It's unfortunate that you would have a really hard time finding toys that were not made in China. Isn't that where they are all made? I was shocked to see the Pirates of the Carribien cookies at my local mini mart were also made in China. Can't we even make our own food now?  I have always looked at where material goods were made but now I will be looking at every label on everything I eat from now on.What a sad state of affairs we have! Something must be done!
You have to understand that if the CEO and the board of directors can get an extra 50 cents in their pockets through offshoreing their products to a country where there are absolutely no laws governing product safety, no inspections on safety, no quality control, they will gladly do so at the cost of our children's lives and happily dance on our children's graves. I think we should boycott their products until they bring back manufacturing to the United States. This is supposed to be an American company that profits from American dollars and is based in America. I think we should pay the CEO and board of directors in the yen instead of dollars after all they love the Chinese more than they care about about our American children or the American worker.
Dear Ian, I remember buying toys and not worrying about any problems with recalls. But times have changed so very much and it is sad that a leader in the toy industry such as Mattel is having to recall so many toys. Something has to be done about the people checking these toys and not allowing corners to be cut. Too many problems have been linked to China lately and maybe the buyers should think twice about purchasing products from these manufacturers. If anyone becomes ill because of these toys Mattel is going to pay a price. One cannot wait for a problem to arise and then start better quality control. Good quality control has to already be in place to prevent a problem in the first place.
It's easy to blame China.  In the recent spate of manufacturing problems, China deserves what it is getting and its current strategy of finger-pointing will prove disingenuous.  The Chinese are correct, however, in that it is not an "either-or" situation.  Both the Chinese manufacturers and the U.S. distributors share blame at some level.  Ultimately, though, the 500-pound gorilla in the room is the consumer.  You get what you pay for.  Cheap products are, well, cheap.  With the incessant demand for cheap bath towels, toys and everything else filling up our bulging closets, comes increasing pressure to cut corners and cross the line into fraudulent behavior.  This is not an excuse for such behavior, but a sad reality everywhere, not just China.
Time and time again we who live and work in America don't learn.  The power is in the consumers hand, if you don't like the quality or the safety don't buy the product, but in America we buy on price first and complain about quality second if at all.

How do we fix the problem, not by boycotting, by choosing wisely.   Don't choose by price, choose by quality, and if in doubt don't but on impulse.   Quality and adherence to standards will be improved only if consumers demand it, the power is in YOUR POCKET BOOK - USE IT.
Let's see now --- dog food that is lethal, tires that explode, seafood that is toxic and toys that are found to be health hazzards. America must take a long hard look at Chinese imports. With BILLIONS of dollars in trade defecits, you cannot convince me that they lack the resources to police their own commerce. Poor quality is one thing - lethal is quite another. I personally look at all labels.
Since our government doesn't have the wherewithall to police everything coming in and the Chinese won't inspect everything going out; its up to us to play it safe for our kids and on every product that comes through our front door.  therefore play it safe and boycott all their products until both governments get it right.  Believe it will get the attention it deserves then.
Buy American!
With the influx of illegals in to this country and the export of jobs to countries like China, Taiwan, and Mexico, no wonder we are at their mercy. Time to reorganize our government and get these things back in our control. Who said we were in charge of our own destiny?
  If sly and crafty barbarians have complete disregard for the safety and health of the own citizens, would you expect them to have any concerns for the people who consume their products??? Kubali Khan and Ghengis Khan are alive and well!! Oh by the way, their latest crime announced today, is the re-packaging of used and contaminated chopsticks. ( Seriously )
yes, buy American! e-coli burgers, e-coli onions, recalled American cars, antibiotics filled chickens.
I have watched in dismay for years as we send all of our manufacturing overseas. I have felt like the lone ranger, telling friends and family "buy American". The quality and standards of our products are the best in the world. One example of a potentially difficult situation is clothing. I have now narrowed my business clothes down to one company, Pendleton that still uses real wool and manufactures primarily in the US. Has anyone considered the potential toxicity of the clothes from China that we put on our skins every day ? I'll bet that this is the next great scandal! I'd rather spend a little more and know what I am getting, as well as employing my fellow US citizens. Oh yes, there is that little matter of encouraging democracy as opposed to a totalitarian, communistic country....How about lets buy from the US or from other democracies....
Companies like Mattel should be held responsible for any sickness,injury or monetary loss including punitive damages. I'm sick of these companies who put profit in place of human responsibility. Force them to have the U.S. inspect each item and put the cost on them.
I had a suspicion that sending our dollars to China was not a good idea and warned my friends of giving them too much power with our money. This is now another reason to expand our purchasing power and/or keep it close to home, even Mexico would proof to be a better source which we can easily oversee by sheer distance.
We the American public and American companies are to blame for all of the defective products sold in the USA.  We outsource our entire manufacturing capacity to all of these foreign companies just to maximize the bottom line...profit and cost!!  We need to bring back all manufacturing jobs to the USA this would solve the  most of the problems.  It makes me sad and angry when I can't buy anything anywhere made in the good old USA.  Let's reclaim our country and buy and sell products made in our country...God Bless America!!!!    
My Concern is not China but what the Hell the US government is doing to protect it's people from imports be it from China or anywhere else for that matter. Thanks in large part to NAFTA, "former" American companies do not care or inspect what the are dealing in, they only care about the all mighty dollar and there stock holders. I'd like to see this country do what China does.. Remove (kill) the people responsible, that might wake up american CEO's.
It's time U.S. consumers took a stand and simply refuse to purchase items from China, Iran, Pakistan and other "questionable" sources.  Otherwise, more shoddy and tainted merchandise will reach our shores.  Are we going to wait until there are numerous deaths???????  WAKE UP AMERICA!!!!!
I know toys doesn't meet US import standards but why does 'cheap costume jewelery' made from the same country meet US standards?
J. DeVen, Bradenton, FL, I have to remind you that you have to be concerned with the fish you buy in the US as well.  Mercury is also found in our fish; not just in China.  As a citizen of Chicago, I've just found out that BP has dumped Mercury in to Lake Michigan and now they have been granted authority to dump gallons of ammonia and other waste products as well.  Obviously, this will all affect the seafood we eat or the water we drink from this lake.  This is the problem we face.  How do we know we can even trust our own products?  My father told me that back in the 20s when he was a child, some store owners in Chicago would add chemicals, like fermaldahyde, to the milk so it wouldn't spoil. It also diluted it so they could sell more.  With this thought in mind, it makes me question any product I buy, from anywhere in the world.  We take risks if it comes from anywhere outside your own backyard.  
Its about time the american people will wake up and start bying from here or Europe.  The fat cat CEO will still be makine the big bugs and start giving job to the American people.
China is no different than the United States.  Income exceeds the value of safety.  God bless the almighty dollar.  They have learned from the masters of doublespeak.  We pioson and polute ourselves and then point our fingers at the rest of the emerging world.  Want to make a difference?  Buy wisely or blame yourself.
Part of the problem is us - we demand low prices. Low prices means cheap unsafe imports. This problem won't go away unless & until we as consumers show a willingness to pay the extra dollar for 'Made in the USA' quality!
The eastern culture takes very good care of it's business clients. Normally, if client specification is understood, the client ( the profit hungry American) will get exactly what he ordered. It is us who shop these markets who set the quality standards. True, you get what you pay for, but if your product specification is clearly understood and samples are vollied, China could be accommidating. You can only reap what you sow.
You cannot trust food, cookware, toys, vitamin supplements, and other consumer products made in non-Western foreign countries, such as China, Latin America, other Asian nations
(1) creatine monohydrate: According to some researchers, Chinese brand of this very popular bodybuilding supplement (it is in lots of products) contains contaminants.
(2) fruit and vegetables grown in Latin America: are farmers in these countries using pesticides banned in the West? I don't even buy "organic" apples grown in Chile. I avoid beans and snow peas grown in Guatemala and sold at CostCo.
(3) pet food
(4) apple juice: 50% is imported from China
(5) toothpaste: Some is made in India, too.
(6) tires: Already many brands are being recalled. Firestone sells Primewell, another Chinese-made tire brand, that you should avoid
(7) wooden/painted toys:
(8) cookware: how pure is that stainless steel in that pot or utensil? Lead and nickel contamination?
The eastern culture takes very good care of it's business clients. Normally, if client specification is understood, the client ( the profit hungry American) will get exactly what he ordered. It is us who shop these markets who set the quality standards. True, you get what you pay for, but if your product specification is clearly understood and samples are vollied, China could be accommidating. You can only reap what you sow.
we need to start making things again and consuming our own goods...buy american......
As long as price trumps quality in the minds of the consumer, goods will always be made in or bought from places where those goods are cheap.  In a few months this story will go away and most people will forget, only to be surprised when a similar situation arises in the future.  Boycotting China is a decent short-term solution, hitting the Chinese manufacturers where it matters.  However, as long as the consumer demands low prices that US manufacturers can't compete with, companies will turn to other countries to get their merchandise, whether it be China, Mexico, etc.  US companies having dealings with these manufacturers do deserve their share of the blame, but in the end they are supplying a demand for cheap goods.
Ok...so the CEO is making big bucks.  No doubt about it.  But he is expected to increase sales, increase margins, increase output --- at the same time his labor cost, his healthcare costs, his resources to make product increase(or are already too high to make any profit on the sales of the product)  See GM, Ford, and any other major American company.  So...should they fold up shop?  Raise the prices?(nobody will buy it if they raise the prices) or try to find cheaper sources of their costs (IE:  China and Mexico) It's easy to blame the CEO, but look in the mirror folks.  There's a $36 dollar cost difference PER HOUR (fully loaded) for an American car company vs. Toyota...producing in the US.  I don't have the full answer, but most comments seem to target the evil CEO and management.  
If these import-quality concerns continue for a number of months or maybe for a whole year, I wonder if this would have a positive impact on our Trade Defecit.
I have been telling everyone I know: Stay away from whatever says "Made in China".
Pay the extra penny or dollar, but support our neighbour's efforts. Support our local economy.

This was meant to avoid buying whatever hardware was made in China's slave-labour-camp factories and exploitation-camps of enslaved children.

I know this is difficult to avoid, because there's hardly a choice at times, but let's try anyway!

Now as if that wasn't bad enough, China has expanded to producing foodstuff, FOODSTUFF, CONTAMINATED POISONOUS FOODSTUFF that our Marketplace has eagerly decided to accept in their blind greed, lack of morals and with total disregard for our basic health and safety.

Fortunately for us, China's sloppiness, either accidental or intentional, was much TOO RAMPANT and FINALLY uncovered and we are doing something about it.

One thing I must commend them (China) for, is that it is customary for such disgraced CORRUPT officials, WHEN CAUGHT IN THE ACT, to commit SUICIDE before they get EXECUTED by being HANGED in a PUBLIC SQUARE.

BRAVO!!!!

Just as a thought ... could we adopt some of that tradition?

Something to consider ... if a crook buys from another crook, and the only intent is to fatten their respective bank accounts ... shouldn't they both be HANGED HOLDING HANDS?


did i miss where China is not a communist country any longer?
Their toxic products contracted by the American companies is bad enough, but they outright steal American ideas from American companies that are producing their pruducts here with American labor. It's outright forgery and theft, nothing else.

If anyone doubts this, call Leupold&Stevens optical in Beaverton Oregon and ask the powers that be, there.

The American government has basically told them and other companies whose patents and tradenames have been infringed on and sold on Ebay, "it's your problem".
So think of that when you say the chinese are not taking American jobs.
BTW, when they tell you they're not putting MSG in the foods prepared in their restaraunts..........They're lying!!! ;)
It's time to STOP trading with China....

China is an incredibly irresponsible trading partner.
If it's not tainted products that we have been importing for YEARS....It's the gross violations of international copywrite laws. China is the Worlds leading producer of counterfit goods..Such as pirated DVD's, CD's, software and softgoods. And not to mention they KILL Millions of dogs and cats every year for fur. Which they sell as "fake Fur". This product can also be found in every corner of our country. Come on America Wake UP.........
It's time to hold All These Corporate Executive accountable for their greed. STOP KILLING AMERICA. to make an extra buck.
That's what you get for making a communist country your major importer, no?
"we need to start making things again and consuming our own product ... buy LOCALLY MADE GOODS !!! "

WE MUST! It's our only salvation.

"Their" high power lawyers might contend that our protecion policies are un-constitutional, and cite passages from the Declaration which suit their interest once reworded and interpreted to suit their interests.

The bottom line is: "They" sends us their manufactured hazardous and poisonous junk, and take away our livelihood.

Our so called 'protection policies' sound more and more reasonable and justified.
I think every one here is missing the point. We the american people are buying this stuff not China not our government.  We are the ones telling the toy manufacturing companies that we want to buy cheap. They are only buying for us what we tell them we want.


Cheap nothing cheap made in America.
I checked my baby’s toys last night, and I was only able to find one toy that wasn’t made in China.  The toy that was made in the USA was made by my mother-in-law.  Went to the store to find non-made-in-china toys, and wasn’t able to find any except for wooden toys, and even those were assembled in Bangladesh.  *sigh*
Why are we Importing everything? Good question.
American need to stand up stop buying from China! Let's make our own "Made in America". To change the subject a little, WHO MADE THE STEEL FROM THE RECENT BRIDGE COLLAPSE??? American steel workers would of done it better & right.


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